At Wanderides, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal data when you use our self drive car rental services. Please read this Privacy Policy carefully to understand our practices regarding your personal information and how we will treat it.
Information We Collect
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Personal Information:
When you use our services, we may collect personal information that you provide directly to us. This includes, but is not limited to, your name, contact information (such as email address, phone number, and postal address), driver's license details, payment information, and other relevant information necessary for the rental process.
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Usage Information:
We may collect information about your usage of our website, mobile application, and services. This may include your IP address, device information, browser type, and operating system. We may also collect information about your interactions with our services, such as the pages you visit, the features you use, and the duration and frequency of your activities.
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Location Information:
With your consent, we may collect and process location information from your device to provide you with personalized services and facilitate navigation.
How We Use Your Information
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Providing Services:
We use the information we collect to facilitate the rental process, manage bookings, and provide customer support. This includes verifying your identity, processing payments, communicating with you, and delivering the requested services.
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Improving and Personalizing Services:
We may use your information to enhance our services, customize your experience, and develop new features. This includes analyzing usage patterns, conducting research and analytics, and improving the effectiveness of our marketing campaigns.
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Safety and Security:
We may use your information to ensure the safety and security of our services, customers, and partners. This includes preventing fraudulent activities, detecting and resolving technical issues, and complying with legal obligations.
Information Sharing and Disclosure
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Service Providers:
We may share your information with trusted third-party service providers who assist us in operating our business, such as payment processors, data analytics providers, and customer support services. These providers are authorized to use your information only as necessary to provide the requested services.
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Compliance with Law:
We may disclose your information if required to do so by law or in response to valid requests from governmental authorities. This includes complying with legal obligations, enforcing our policies, and protecting our rights or the safety of others.
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Business Transactions:
In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity. We will notify you via email or a prominent notice on our website before your personal information becomes subject to a different privacy policy.
Your Rights and Choices
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Access and Update
You can access and update your personal information by logging into your account or contacting us directly.
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Opt-Out
You can opt out of receiving promotional communications from us by following the unsubscribe instructions provided in the emails or by contacting us.
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Location Information
You can choose to enable or disable location services through your device settings or our application, subject to your consent.
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Cookies
Most web browsers are set to accept cookies by default. You can modify your browser settings to decline cookies or alert.
Refund Policy
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In the case of unforeseen weather conditions or government restrictions, certain activities may be cancelled and in such cases, the operator will try his best to provide an alternate feasible activity. However, no refund will be provided for the same.
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If cancellations are made within 0-10 days before the start date of the trip, 100% of the trip cost will be charged as cancellation fees.
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If cancellations are made 10-20 days before the start date of the trip, 75% of the trip cost will be charged as cancellation fees.
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If cancellations are made 20 days before the start date of the trip, 50% of the trip cost will be charged as cancellation fees.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. We will securely delete or anonymize your information when it is no longer needed.
Data Encryption
Wanderides (Wandertech Innovation LLP) uses encryption technology to secure sensitive information such as passwords and credit card numbers. This helps to protect customer information from unauthorized access and ensure that it remains confidential.
Secure Servers
The company stores customer information on secure servers that are protected by firewalls and other security measures. This helps to prevent unauthorized access to the servers and the data stored on them.
Access Controls
Wanderides (Wandertech Innovation LLP) implements access controls to restrict who can access customer information and how it can be used. Only authorized employees who need the information to perform their job duties are granted access, and all employees are required to sign confidentiality agreements to ensure that customer information remains confidential.
Data Retention Policy
Wanderides (Wandertech Innovation LLP) has a data retention policy in place to govern the length of time customer information is kept on file and to ensure that information is securely disposed of when it is no longer needed.
Compliance with Regulations
Wanderides (Wandertech Innovation LLP) complies with relevant data protection regulations such as the General Data Protection Regulation (GDPR) to ensure that customer information is handled in a manner that is compliant with the law.
Regular Monitoring
The company regularly monitors its systems to detect any potential security breaches and takes immediate action to address any issues that are identified.